Thursday, 5 May 2016

4 key Facebook trends e-commerce advertisers need to know

facebook-ecommerce-shopping-cart4-ss-1920
With an increasingly robust international user base, and more direct response-type ad productsavailable than at any point in its history, Facebook has increasingly become a go-to channel for advertisers directly selling physical products. Fashion retailers, flash-sale sites and subscription services all have significant presences on the site.
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In this environment, marketers not only have had to keep up with creative best practices to stay ahead of an increasingly wider array of competitors, they also have needed to keep abreast of the platform’s technology changes that are designed to improve performance.
Already, companies like Wayfair (disclosure: client) treat their advertising as a science, looking for any and all technological advantages to make the best use of their customer data for cost-effectively driving purchases.
My work at Nanigans involves studying performance and ad spend data across the hundreds of brands that use our advertising automation software — many of which are among the largest e-commerce advertisers, both domestically and internationally. Recently, both the data and signals from Facebook have pointed to several important trends e-commerce marketers need to take into account as they continue to shape their 2016 advertising strategy.

1. Facebook mobile, not desktop, now a primary channel for e-commerce

Mobile, assuredly, is not new. What is new is the e-commerce sector’s much more vigorous spend levels on the format.
In prior years, desktop was an old gift that kept on giving to e-commerce advertisers — most noticeably in North America, where desktop penetration is relatively high. Sure, click-through rates were lower, but impressions were substantially less expensive (registration required), and purchase rates were slightly higher.
Yet these trends no longer hold true in the first quarter of 2016.
In 2014, North American e-commerce desktop CPMs were more than double comparative mobile CPMs. In this most recent quarter, that difference has shrunk to roughly 40 percent. Meanwhile, North American mobile e-commerce CTRs are now more than 200 percent higher than desktop figures, and large advertisers are seeing mobile purchase rates catch up or surpass those of desktop.
Combined with mobile-heavy international markets and the overall consumer shift to mobile, 60 percent of Facebook e-commerce ad spend was mobile-targeted in Q1 2016 — a 15-percent jump from the prior quarter.

ecomm mobile

2. Dynamic product ads helping to drive increased returns

Dynamic product ads (DPA) are arguably among the highest-profile new ad units from Facebook — allowing for new use cases like the retargeting of users with related products or taking a second crack at converting a user who had previously abandoned their cart on the website. These units have been a hit, particularly with retailers who deal with a variety of products, as they can automatically populate the “carousel-like” unit with personalized, available products.
While not appropriate for every e-commerce business, advertisers that have adopted DPA have seen noticeable improvements in performance compared with their ads using website custom audience (WCA) — a legacy means of targeting specific users on Facebook.
dpa stats

3. FAN expansion creates opportunity for e-commerce advertisers

Back in January 2016, Facebook announced that its Audience Network product — which allows for Facebook native ads to be placed on a wide variety of mobile apps — was dramatically expanding to access mobile Web inventory.
Unlike gaming advertisers who turned on Audience Network at fairly substantial rates, e-commerce advertisers have been slower to adopt the product. This latest expansion should be an impetus for that latter group of marketers to test out Audience Network.
Outside of the obvious reach benefits, Facebook has thus far done a great job in coaxing similar, if not better, performance with these outside inventory sources, as seen in our 2015 study on a variety of gaming advertisers.
FacebookAudienceNetworkNativeAds

4. Video continuing to make inroads

Much like Audience Network, direct response-focused e-commerce advertisers initially lagged behind their gaming counterparts when it came to deploying video ads on Facebook. However, with video ads helping boost conversion rates and return on ad spend, while also minimizing overall CPAs for e-commerce advertisers, the format is one of the fastest-growing for the vertical.
Moving forward, expect Facebook to continue to maximize its ability to deliver video inventory, both domestically and internationally. In Nanigans’ Q1 2016 benchmark report (registration required), the share of mobile spend going to video inventory increased by double-digit percentages quarter over quarter, and Facebook itself has harped on the promise of video on many occasions.
video share

Not every e-commerce advertiser will necessarily need to take advantage of all of these trends. However, in the interest of always having an eye on improving performance, all e-commerce advertisers should at least look into testing new approaches.
In the case of Audience Network, video and DPA in particular, there is a possibility to extract a lot more value out of your existing Facebook ad budgets.
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Wednesday, 4 May 2016

What Is the Difference Between Content and Content Marketing?

difference-content-contentmarketingWhat is the difference between content and content marketing? The answer is the destination you will use to attract and build an audience.
Content marketing is about attracting an audience to an experience (or “destination”) that you own, build, and optimize to achieve your marketing objectives.
Content is everywhere. There’s product content, sales content, customer-service content, event content, employee-generated content, marketing and campaign content. Even advertising is content.
With content marketing you are attracting an audience to a brand-owned destination versus interrupting or buying an audience on someone else’s platform.
Think American Express’ OPEN forum:
American Express-OPEN forum
Or Red Bull’s RedBulletin:
Red Bull-RedBulletin
Or my latest favorite content marketing destination, Casper’s VanWinkle’s:
Casper's-VanWinkle's
These are three great examples of content marketing destinations (content marketing hubs) that are owned by brands, look and act like publisher sites, and in different ways, drive business value for the brands that own them.

The problem with content

I talk to people every day on the subject of content marketing. And I find the concept of having a content marketing destination, owned by the brand, to serve as the property for its content efforts, is too often lost.
Most marketing teams are focused on creating content that supports the brand or its products. We create this content mainly because someone asked us to. Not because it meets a customer need.
The problem with content is the same as the problem with campaigns. The average half-life of content on Twitter is less than three hours. On Facebook, five hours will give you 75% of all the views you will get. An average article reaches just about everyone it’s going to reach in 37 days.
Thanks to social media, our attention spans are now around 8 seconds. That’s 4 seconds less than a goldfish.
Like content, campaigns run for a short period and then they die. And if you’re like most organizations, 60 to 70% of the content your company creates goes unused.
The problem with most content is that it is created for the boss. It isn’t created for the audience you are trying to reach, engage, and convert. So stop creating content that sells. Stop creating content no one will ever see. Stop creating campaigns that have a short shelf life.
Stop creating content. Create a content brand.

Promise of a content brand

As Seth Godin once said, content marketing “is all the marketing that’s left.
Many people easily confuse content with content marketing. Content marketing is a strategic solution to a strategic problem. To reach, engage, and convert new customers for your business, you have to create content people actually want.
And you need to attract them to a content marketing destination. According to author and speaker Andrew Davis, “developing a content brand takes an audience-first approach to business storytelling that builds a loyal audience.”
Joe Pulizzi wrote Content Inc., a whole book to help brands and entrepreneurs attract an audience BEFORE developing products and services.
Joe’s work has been an inspiration to me for years. I used the steps Joe recommends in his latest book to drive the approach I’m using on my own content marketing destination, Marketing Insider Group. I’ve been blogging as a marketing insider for over five years, posting one to two times per week, to build an audience of engaged readers.
But only last year did I take the step of branching out to offer services to brands looking to figure out how to build an effective content marketing strategy.

The difference is the destination

OK, so now you’ve got the message. You’re committed to moving beyond just creating better content to acting like a publisher. But how do you go about building an effective content marketing destination? Follow these eight steps:
  1. Determine your content marketing mission statement. It should support your brand mission and put your customers at the center. Define who your target audience is, what topic or topics you support, and what value you provide for your audience.
2. Pick a URL. Consider whether your content marketing destination should be your company’s brand domain (www.yourcompany.com) or on an unbranded site.
business-intelligence-example
  1. Determine how branded your site will be. This is a similar but different question than No. 2. An on-domain content site should contain at least some elements of your corporate brand.
On an off-domain content site, your creative direction should support whatever topic you want to become an authority in.
hp-on-domain-example
4. Think about the components of an effective content marketing destination.Your site should include all the components typically included on any publisher site such as:
  • Categories across the top to show what topics you cover
  • Articles published frequently with visible authors and publication dates
  • Heavy use of images to support the topic and break up the text
  • A strong focus on growing your owned audience by including calls to subscribe in your updates
  • Highlights of top-performing content so readers can easily discover your best content
  • call to action, an offer, or a contact-us page for those who want to reach you directly
  • Social-sharing options so your readers can easily help promote your best content
  • williams-sonoma-website-example
  1. Build the site to focus on subscriptions. I know I am repeating this step. But this is so important it is worth repeating. Subscribers are a measure of reach, engagement, and conversion. They represent the audience of readers who invite you into their overflowing email inbox. Optimize for them. Build your list. Then build trust by consistently producing great content.
    capgemini-contentloop-website-example
  1. Publish consistently. If you cover one topic, publish at least once a week. If you cover two topics, publish at least twice a week. If possible, publish every day on the categories of content that will attract the right audience.
    bcbs-publishing-website-example
  1. Define your measurement plan. You do not need to pick 65 metrics to track. Just look at traffic (visitors and page views), engagement (social shares, comments, time on site) and conversion (subscribers, contact-form submissions).
  1. Create a plan to support visual content. Getting all of the above done is hard enough. But once you do, you will find that visual content is a challenge. You don’t need to break the bank to incorporate visuals. You can cover and embed other people’s visual content. You can create SlideShare decks for little or no budget.
    general-mills-tablespoon-visual-website-example
By following these steps, you can build a content marketing destination to reach, engage, and convert new customers for your business.
Join Michael Brenner as he shares more tips for successful content marketing during his presentation at Content Marketing World 2016. Register today and use code BLOG100 to save $100.
Cover image by Joseph Kalinowski/Content Marketing Institute
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Tuesday, 3 May 2016

8 Old School SEO Tactics That Don't Work Anymore

8 Old School SEO Practices That Are No Longer Effective Whiteboard

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we're going to chat about some old school SEO practices that just don't work anymore and things with which we should replace them.

Let's start with the first one — keywords before clicks.

Look, I get the appeal here. The idea is that we've done a bunch of keyword research, now we're doing keyword targeting, and we can see that it might be important to target multiple keywords on the same page. So FYI, "pipe smoking," "tobacco smoking," "very dangerous for your health," not recommended by me or by Moz, but I thought it was a funny throwback keyword and so there you go. I do enjoy little implements even if I never use them.
So pipes, tobacco pipes, pipe smoking, wooden pipes, this is not going to draw anyone's click. You might think, "But it's good SEO, Rand. It's good to have all my keywords in my title element. I know that's an important part of SEO." Not anymore. It really is not anymore an important . . . well, let's put it this way. It's an important part of SEO, which is subsumed by wanting to draw the clicks. The user is searching, they're looking at the page, and what are they going to think when they see pipes tobacco, pipes, pipe smoking, wooden pipes? They have associations with that — spammy, sketchy, I don't want to click it — and we know, as SEOs, that Google is using click signals to help documents rank over time and to help websites rank over time.
So if they're judging this, you're going to fall in the rankings, versus a title like "Art of Piping: Studying Wooden Pipes for Every Price Range." Now, you're not just playing off the, "Yes, I am including some keywords in there. I have 'wooden' and 'pipes.' I have 'art of piping,' which is maybe my brand name." But I'm worried more about drawing the click, which is why I'm making this part of my message of "for every price range." I'm using the word "stunning" to draw people in. I'm saying, "Our collection is not the largest but the hand-selected best. You'll find unique pipes available nowhere else and always free, fast shipping."
I'm essentially trying to create a message, like I would for an AdWords ad, that is less focused on just having the raw keywords in there and more focused on drawing the click. This is a far more effective approach that we've seen over the last few years. It's probably been a good six or seven years that this has been vastly superior to this other approach.

Second one, heavy use of anchor text on internal links.

This used to be a practice that could have positive impacts on rankings. But what we've seen lately, especially the last few years, is that Google has discounted this and has actually even punished it where they feel like it's inappropriate or spammy, manipulative, overdone. We talked about this a little in our internal and external linking Whiteboard Friday a couple of weeks back.
In this case, my suggestion would be if the internal link is in the navigation, if it's in the footer, if it's in a sidebar, if it's inside content, and it is relevant and well-written and it flows well, has high usability, you're pretty safe. However, if it has low usability, if it looks sketchy or funny, if you're making the font small so as to hide it because it's really for search engines and not for searchers and users, now you're in a sketchy place. You might count on being discounted, penalized, or hurt at some point by Google.

Number three, pages for every keyword variant.

This is an SEO tactic that many folks are still pursuing today and that had been effective for a very long time. So the idea was basically if I have any variation of a keyword, I want a single page to target that because keyword targeting is such a precise art and technical science that I want to have the maximum capacity to target each keyword individually, even if it's only slightly different from another one. This still worked even up to four or five years ago, and in some cases, people were sacrificing usability because they saw it still worked.
Nowadays, Google has gotten so smart with upgrades like Hummingbird, obviously with RankBrain last year, that they've taken to a much more intent- and topic-matching model. So we don't want to do something like have four different pages, like unique hand-carved pipes, hand-carved pipes, hand-carved tobacco pipes, and hand-carved tobacco smoking pipes. By the way, these are all real searches that you'll find in Google Suggest or AdWords. But rather than taking all of these and having a separate page for each, I want one page targeting all of them. I might try and fit these keywords intelligently into the content, the headline, maybe the title, the meta description, those kinds of things. I'm sure I can find a good combination of these. But the intent for each of these searchers is the same, so I only want one page targeting them.

Number four — directories, paid links, etc.

Every single one of these link building, link acquisition techniques that I'm about to mention has either been directly penalized by Google or penalized as part of an update, or we've seen sites get hit hard for doing it. This is dangerous stuff, and you want to stay away from all of these at this point.
Directories, well, generic directories and SEO directories for sure. Article links, especially article blasts where you can push an article in and there's no editorial review. Guest content, depending on the editorial practices, the board might be a little different. Press releases, Google you saw penalized some press release websites. Well, it didn't penalize the press release website. Google said, "You know what? Your links don't count anymore, or we're going to discount them. We're not going to treat them the same."
Comment links, for obvious reasons, reciprocal link pages, those got penalized many years ago. Article spinners. Private link networks. You see private and network, or you see network, you should just generally run away. Private blog networks. Paid link networks. Fiverr or forum link buys.
You see advertised on all sorts of SEO forums especially the more aggressive, sketchy ones that a lot of folks are like, "Hey, for $99, we have this amazing package, and I'll show you all the people whose rankings it's increased, and they come from PageRank six," never mind that Page Rank is totally defunct. Or worse, they use Moz. They'll say like, "Domain authority 60-plus websites." You know what, Moz is not perfect. Domain authority is not a perfect representation of the value you're going to get from these things. Anyone who's selling you links on a forum, you should be super skeptical. That's somewhat like someone going up to your house and being like, "Hey, I got this Ferrari in the yard here. You want to buy this?" That's my Jersey coming out.
Social link buys, anything like this, just say no people.

Number five, multiple microsites, separate domains, or separate domains with the same audience or topic target.

So this again used to be a very common SEO practice, where folks would say, "Hey, I'm going to split these up because I can get very micro targeted with my individual websites." They were often keyword-rich domain names like woodenpipes.com, and I've got handmadepipes.net, and I've got pipesofmexico.co versus I just have artofpiping.com, not that "piping" is necessarily the right word. Then it includes all of the content from all of these. The benefit here is that this is going to gain domain authority much faster and much better, and in a far greater fashion than any of these will.
Let's say that it was possible that there is no bias against the exact match domain names folks. We're happy to link to them, and you had just as much success branding each of these and earning links to each of these, and doing content marketing on each of these as you did on this one. But you split up your efforts a third, a third, a third. Guess what would happen? These would rank about a third as well as all the content would on here, which means the content on handmadepipes.net is not benefitting from the links and content on woodenpipes.com, and that sucks. You want to combine your efforts into one domain if you possibly can. This is one of the reasons we also recommend against subdomains and microsites, because putting all of your efforts into one place has the best shot at earning you the most rankings for all of the content you create.

Number six, exact and partial keyword match domain names in general.

It's the case like if I'm a consumer and I'm looking at domain names like woodenpipes.com, handmadepipes.net, uniquepipes.shop, hand-carved-pipes.co, the problem is that over time, over the last 15, 20 years of the Web, those types of domain names that don't sound like real brands, that are not in our memories and don't have positive associations with them, they're going to draw clicks away from you and towards your competitors who sound more credible, more competent, and more branded. For that reason alone, you should avoid them.
It's also that case that we've seen that these types of domains do much more poorly with link earning, with content marketing, with being able to have guest content accepted. People don't trust it. The same is true for public relations and getting press mentions. The press doesn't trust sites like these.
For those reasons, it's just a barrier. Even if you thought, "Hey, there's still keyword benefits to these," which there is a little bit because the anchor text that comes with them, that points to the site always includes the words and phrases you're going after. So there's a little bit of benefit, but it's far overwhelmed by the really frustrating speed bumps and roadblocks that you face when you have a domain like this.

Number seven — Using CPC or Adwords' "Competition" to determine the difficulty of ranking in organic or non-paid results

A lot of folks, when they're doing keyword research, for some reason still have this idea that using cost per click or AdWords as competition scores can help determine the difficulty of ranking in organic, non-paid results. This is totally wrong.
So see right here, I've got "hand-carved pipes" and "unique wooden pipes," and they have an AdWords CPC respectively of $3.80 and $5.50, and they have AdWords competition of medium and medium. That is in no way correlated necessarily with how difficult they'll be to rank for in the organic results. I could find, for example, that "unique wooden pipes" is actually easier or harder than "hand-carved pipes" to rank for in the organic SEO results. This really depends on: Who's in the competition set? What types of links do they have and social mentions do they have? How robust is their content? How much are they exciting visitors and drawing them in and serving them well? That sort of stuff is really hard to calculate here.
I like the keyword difficulty score that Moz uses. Some other tools have their own versions. Doctor Pete, I think, did a wonderful job of putting together a keyword difficulty score that's relatively comprehensive and well-thought through, uses a lot of the metrics about the domain and the page authority scores, and it compensates for a lot of other things, to look at a set of search results and say, "This is probably about how hard it's going to be," and whether it's harder or easier than some other keyword.

Number eight — Unfocused, non-strategic "linkbait"

Last one, some folks are still engaging in this, I think because content strategy, content marketing, and content as a whole has become a very hot topic and a point of investment. Many SEOs still invest in what I call "nonstrategic and unfocused link bait." The idea being if I can draw links to my website, it doesn't really matter if the content doesn't make people very happy or if it doesn't match and gel well with what's on my site. So you see a lot of these types of practices on sites that have nothing to do with it. Like, "Here are seven actors who one time wore too little clothing." That's an extreme example, but you get the idea if you ever look at the bottom ads for a lot of content stuff. It feels like pretty much all of them say that.
Versus on topic link bait or what I'd call high quality content that is likely to draw in links and attention, and create a positive branding association like, "Here's the popularity of pipes, cigarettes, electronic cigarettes, and cigars in the U.S. from 1950 to today." We've got the data over time and we've mapped that out. This is likely to earn a lot of links, press attention. People would check it out. They'd go, "Oh, when was it that electronic cigarettes started getting popular? Have pipes really fallen off? It feels like no one uses them anymore. I don't see them in public. When was that? Why was that? Can I go over time and see that dataset?" It's fundamentally interesting, and data journalism is, obviously, very hot right now.
So with these eight, hopefully you'll be able to switch from some old school SEO techniques that don't work so well to some new ways of thinking that will take your SEO results to a great place. And with that, we'll see you again next week for another edition of Whiteboard Friday. Take care.
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Monday, 2 May 2016

Keeping it Real with Content Marketing: Why Integrity, Storytelling & Creativity Reign Supreme

KEEPIG-IT-REAL-WITH-CONTENT-MARKETING
Marketing is often seen as a game. A game in which the marketers are the strategists and the customers are the pawns. Unfortunately, that is a game in which nobody wins. Marketers may feel a quick rush due to their success but customers that feel duped or mislead will surely, and quickly spread news of foul marketing practices.
There is no shortcut to providing value to customers through your marketing. In fact, now more than ever self-directed buyers are relying on the content they read online to lead their purchasing decisions and if something “feels fishy” they’ll quickly move on to a more reputable source.
Because of the amount of content being created today, that also means that not only integrity, but creativity and storytelling are an incredibly important part of creating content that connects your customers to your brand.
At the end of the day, customers want to trust you and feel that the service or solution that you’re offering will help them stand out. Below are some examples of how you can keep it real with your content marketing to create a better user experience.

Help Your Customers See Themselves in the Content

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The content that you create shouldn’t just be about your brand and what you offer. Instead, your customers should be able to see themselves in the story that you are telling through content. How can this be accomplished?

Two of the best ways are through customer stories and case studies.
Customer stories can be incredibly impactful if done well. This type of content works two-fold. First, your current customers often get excited at the prospect of sharing their personal story and therefore creating an even deeper bond with your brand. Second, studies have shown that 92% of people trust recommendations from individuals over brands which means that your prospective customers are likely to connect with these stories.
Tesla for example, has an entire section of their website dedicated to Customer Stories. These stories are written by their customers and include photos as well as insights into their own journey with their Tesla car.
Tesla Customer Stories
Their YouTube channel also contains videos of their customer’s sometimes moving and sometimes humorous stories.
Case Studies can also be a great way to create content that incorporates storytelling and builds trust. A good case study will not focus only on tactics,, but more so how your brand helped a company or individual solve a problem.
The problems and needs of your current customers will be the most telling sign of what your prospective customers are looking for. So, to help attract new customers you need to showcase how you’ve been able to help other companies/individuals solve similar problems.
Take for instance this case study from our team that focuses on a strategy that helped a B2C company increase conversion rates by 129%.
Paid Search CRO
Other forms of content beyond customer stories and case studies can also help support the goal of helping your customers see themselves in your content. Website copy, blog posts, content assets, social messaging and advertisements should all be focused on customer need first, and what you’re trying to sell after.

Write Like a Human Speaking to Humans

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There is no denying that good SEO is still a very important part of creating great content. However, stuffing your content with keywords you want to rank for may get people to your site initially, it won’t keep them there or create a good experience.
Instead, time is better spent conducting research to see what questions customers are asking and how they are being phrased. That information can then be used to inform how you go about incorporating key search phrases in a way that is natural and pleasant to read.
B2B marketers have traditionally struggled to humanize their content. Much of the B2B content in existence today focuses purely on the business case for why the VP, CEO, etc. needs the product or solution that they are selling. Many have been able to understand and communicate the business problem and business need, but not the need of the individual actually consuming the content.
This is a big opportunity for B2B (and yes, even B2C) marketers to think a little bit deeper about the actual people behind the personas and begin developing content that will inspire and move them as a person, not a job title.

Open Up & Share

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It doesn’t matter if you’re asking people to spend $50 or $50,000, you are asking them to trust that investing their money with your brand will be of a benefit to them. There are often three stories that people tell about their company.
  1. The one that they tell to prospective customers online, in-person or on the phone.
  2. The one that they tell at cocktail parties with their friends.
  3. The real story.
In an effort to build credibility, many companies will tell the very dry and highly edited version of how they came to be, what they offer and what they can do to help customers like the ones they’re trying to reach. Unfortunately, when all of the bad or less than ideal is edited out of the story, it can make it harder for prospects to connect with the teams that work there.
Not every company started with millions of dollars of funding and many had to hustle and work their asses off to get where they are today. Your ability to tell that story in a way that inspires confidence (ie: here is what you learned from those experiences), can actually build more credibility with prospects and connect them tighter to your brand.

Help Customers Visualize the Message

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An essential part of learning starting as a young child all the way through college is with the help of visual aids. When you’re younger, the images are a much larger focal point than the words because they are a way to help you discover what those words mean. As you get older, visual queues are still used to help explain more complex ideas and processes.
I’m sorry to be the one to tell you but those visual aids don’t stop being useful when you graduate. In fact, with the monstrous amount of content that is being created today, compelling visuals need to be a staple of your content marketing efforts to stand out in the crowd.
Visual elements should be included in everything from your blog posts, to larger content assets and social messages.
When is scrolling through their Twitter feed trying to uncover some tidbits to read on-the-go, what do you think will stand out to them? Will it be the precisely 140 character tweet or the message that has the great picture attached? I urge you to go through your own Twitter feed (as I just did) and make note of what stands out to you most.
Twitter example 1
Twitter example 2
This sort of experiment just goes to show that while what you say is incredibly important, what you show people will often be what catches their eye and draws them in.

Be Real, Be Entertaining, Be Useful & Be Creative

There are ways to create compelling content that doesn’t play a game with your customers or deceive them in any way. If you can follow the principles above, you are on the path to creating a better experience and stronger bond between your brand and your customers.
Since we are all consumers in some way or another, what are some examples of brands following these principles that have stood out to you?
Header image via Shutterstock
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Sunday, 1 May 2016

3 Ways to Gather Actionable Insights From Google Analytics to Inform Your Marketing Plan

google-analytics-marketing-plan
Today’s marketers are lucky. Why? The amount of data and tools to help interpret that data present an opportunity to be far more effective than in the past. However, marketers may not be using one of the most well-known tools in the most effective way.
We’re talking about Google Analytics. Unfortunately, it can be incredibly easy to merely focus attention on the vanity metrics within the platform. By vanity metrics, I mean sessions, users, pageviews, and other metrics that sound important. Of course it sounds great to have one millions sessions, but that metric doesn’t provide me with any actionable data. In fact, vanity metrics don’t provide much, if any, value.
Instead, marketers need to focus on the actionable metrics that will help improve and optimize performance. After all, Google Analytics should be viewed as an optimization tool. Marketers can use Google Analytics to create actionable plans to optimize a website. Actionable metrics help marketers create plans to improve a website in terms of creating new content, updating a site structure, or many other aspects of a website.
Below we’ll cover three ways that marketers can use Google Analytics to gather valuable insights and create an actionable plan based on those insights.

#1 – Find Your Best Performing Pages by Conversions

One of the first actionable reports you should analyze is page performance in terms of number of conversions. You can run the report for any channel to identify the best converting pages by source to get better insights. Being the SEO Analyst I am, I tend to focus on organic traffic. A report I recommend running is one that analyzes individual page performance during a certain date range compared monthly or yearly for organic sessions.
Analyzing the individual page performance in with the organic segment enabled can give insight if your site is increasing in authority for all pages or just a couple pages on a website. Once I have the report in the correct date range and filtered by the organic segment, I can see what pages are contributing to conversions. By comparing the date ranges, you can generally see changes in which you should identify any negatively performing pages.
After analyzing what pages are contributing to a loss of conversions an action plan should be created to fix the issues that may be causing the decrease. If it is only one page that is contributing to a large loss of conversions then a quick assessment can be made at the page level. If most pages are decreasing in performance then you might have some more technical SEO issues.
GA 1
Pro Tip: Add annotations to Google Analytics for algorithm updates to match up any increases or decreases from organic performance quickly. A sudden change in organic sessions may be related to an algorithm change, among other situations too.

#2 – Mobile is Different Than Desktop

Making your website mobile friendly has been a topic covered in great detail by many blogs. With how important mobile is now, marketers should be looking at mobile data to make actionable steps to optimize the experience for their audience.
Instead of looking at how many users are coming to a website via mobile, we should look how mobile users interact with the site. A great report to run is one that uncovers the engagement metrics of the mobile users. There are a lot of engagement metrics to focus on like time on page and average pages per visit, but I like to keep it simple with the bounce rate on mobile devices.
Once again, you can view the number of conversions via mobile as that is always a good metric to track. Viewing the mobile bounce rate by itself doesn’t provide too much context. Of course, you can view the mobile pages that contain the highest bounce rate and analyze each page to see what you should do to lower the bounce rate. Or, you can compare the mobile bounce rate with the desktop bounce rate of a particular page. This comparison will help you understand how different the mobile experience may be for users and what needs to do done to make the experience better for either the mobile or desktop version.
Mobile is too important to just look at the number of sessions. Instead, focus on the metrics within the mobile data to build a tailored experience that your users are looking for. Just because your website is responsive doesn’t mean you shouldn’t focus on the data. You could be missing a large opportunity by not looking closer into the mobile data.
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Pro Tip: Use the mobile page performance as a means of getting buy-in to test different types of content for mobile users. Showing the difference between mobile data and desktop will help create ideas on how to frame and show content to each user.  

#3 – Get Your Own Site Search Data

One often overlooked report in Google Analytics is the site search report under Behavior section. To access this report, you will need to setup the functionality first. Once setup, Google Analytics will track the search terms that people use on a website’s internal search tool. The site search report is awesome, because it will show you exactly how many times the site search tool was used, what terms people search for, and the page they search on. All three metrics within the site search report are important, but I tend to focus on the search terms report.
The search terms report will provide a list of keywords that people used on your website. There are many ways you can utilize this information, but one way is to create additional content on the most searched terms. Adding more content based off of what people are searching for will provide your audience with the content they want. Besides creating more amazing content for your audience, you may discover that people aren’t finding the right page easily enough. Instead, people might be searching for a particular page that would benefit them if included in the navigational structure.
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Pro Tip: Use the site terms report to help structure a website for your audience. It may make sense to add or remove pages from a navigational menu if there are commonalities to the search terms.

Bringing it all together

As we discovered in this post, there are multiple other ways to track actionable metrics within Google Analytics. As a marketer, it makes me happy that I can develop a strategy to improve a website with the help of analytical data. At the same time, we have to be careful not to get caught up in only focusing on the vanity metrics as the main KPIs.
Understanding analytics can be hard and it takes a skilled marketer to use the data to make informed decisions. The good news is that TopRank Marketing can help you understand your data more and make the informed decisions to optimize the experience for your target audience. Do you need help with setting up and understanding analytics?
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