Social media has given us the capacity to be the master of our tribe from anywhere in the world, and being that master means one thing and one thing only — you must lead them.
But before you can lead you must cultivate your tribe of online followers by learning how to successfully engage them. Without this engagement any effort to build your fan base will be in vain, which is why it is the first critical step and attracting fans is the second.
If you already have a tribe, these strategies will help you push past any
plateau in growth you may have experienced of late and immediately
attract more fans to your media pages.
plateau in growth you may have experienced of late and immediately
attract more fans to your media pages.
And if you’re just getting started, you’ll have an unbeatable strategy by
which to arm yourself.
which to arm yourself.
We lead our tribes by using the engagement ruler as our guide…
STEP 1:THE ENGAGEMENT RULER
The Engagement Ruler is a way of measuring the potential impact of a
social media post. First we need to look at the different types of posts
because they each have a different level of impact.
social media post. First we need to look at the different types of posts
because they each have a different level of impact.
There are three key levels – conflict, neutrality and elation.
1. Conflict. Creating a certain level of conflict within your posts can pay
off dramatically. By not being afraid to voice your views on a variety of
topics, you will help draw an audience who share similar views. Not
everyone will agree with you but those who don’t will move along and
that’s OK. They aren’t your tribe.
off dramatically. By not being afraid to voice your views on a variety of
topics, you will help draw an audience who share similar views. Not
everyone will agree with you but those who don’t will move along and
that’s OK. They aren’t your tribe.
Now, creating conflict doesn’t mean that you should post something rude
or insulting. That’s just not acceptable. When I’m talking about conflict,
I am referring to the inner conflict a simple question can raise. Think
about the reaction often sparked by a post on breastfeeding in public. It
brings out clearly divided opinions which, when handled well, allows you
to build and guide a conversation around the topic.
or insulting. That’s just not acceptable. When I’m talking about conflict,
I am referring to the inner conflict a simple question can raise. Think
about the reaction often sparked by a post on breastfeeding in public. It
brings out clearly divided opinions which, when handled well, allows you
to build and guide a conversation around the topic.
Think about the hot topics in your industry, and the questions that your
followers are likely to be weighing up in their minds. Come right out
and ask the question. An agent of influence must have firm views – and
not be swayed, or prepared to soften their stance just to be liked.
followers are likely to be weighing up in their minds. Come right out
and ask the question. An agent of influence must have firm views – and
not be swayed, or prepared to soften their stance just to be liked.
Conflict posts can go viral and bring you a huge amount of attention.
They will also attract the people you want to be working with – the ones
who are on your wavelength.
They will also attract the people you want to be working with – the ones
who are on your wavelength.
Here are a couple of simple examples of posts by Redhead Writing (she
manages conflict posts exceptionally well) which may spark conflict. Just
pay attention to the number of comments, likes and shares these posts
received. Worth it?
manages conflict posts exceptionally well) which may spark conflict. Just
pay attention to the number of comments, likes and shares these posts
received. Worth it?
2. Neutrality. It is neither here nor there; it just is. These posts won’t go
viral but they will gain you likes and they are a necessary part of the
social media mix. They are great for showing that you know what you
are talking about.
viral but they will gain you likes and they are a necessary part of the
social media mix. They are great for showing that you know what you
are talking about.
Here are some examples for you. In both you see the authors sharing
information. Two link to their own blog post and the other to a useful
external source. The important thing about each post is the comment
which shows the author’s expertise on the topic.
information. Two link to their own blog post and the other to a useful
external source. The important thing about each post is the comment
which shows the author’s expertise on the topic.
Why would you bother with a neutral post if it won’t go viral or spark
debate?
This kind of post can allow you to teach, share or demonstrate things to
your audience. You are giving them what they want and feeding their
interest. Your post is a different way of meeting their needs. That’s what
makes it valuable to your followers. Once people learn that they will find
answers to their questions on your page, they won’t need to look
elsewhere or go through the effort of sourcing the information themselves.
You have become a trusted resource and that’s a fantastically attractive
position to be in.
your audience. You are giving them what they want and feeding their
interest. Your post is a different way of meeting their needs. That’s what
makes it valuable to your followers. Once people learn that they will find
answers to their questions on your page, they won’t need to look
elsewhere or go through the effort of sourcing the information themselves.
You have become a trusted resource and that’s a fantastically attractive
position to be in.
3. Elation. Elation is all about passion and personality. By doing this
you are sharing something that your competitors can’t compete with –
the real you! When you add personality, you become real to those who
have never met you. You give them something to know, like and
understand about you as a person.
you are sharing something that your competitors can’t compete with –
the real you! When you add personality, you become real to those who
have never met you. You give them something to know, like and
understand about you as a person.
Elation does not have to be all about your successes, although they will
be exciting for your followers to see. It’s about your genuine joy when
something happens that you agree with or believe in.
be exciting for your followers to see. It’s about your genuine joy when
something happens that you agree with or believe in.
Take a look at this example which shares a success. It is impossible not
to be happy for her, but just as importantly, this post gives proof that
she’s great at what she does. Pretty convincing.
to be happy for her, but just as importantly, this post gives proof that
she’s great at what she does. Pretty convincing.
The next examples are a couple of my own posts. I posted this to
show my excitement at the possibilities I was starting to feel ahead
in my future. I show you exactly how I feel about it (in my own
expressive language!) and give you some insight into the person I am,
too.
Your elation posts don’t even have to be in your own words but they
do need to represent you and your belief system. This quote means a
lot to me. Churchill certainly was an agent of influence in his own time,
and what he says is true of the modern day agents, too. This post is a
powerful insight into the way I work which will uplift those of my
followers who need it.
STEP 2:THE ENGAGEMENT RULER
Now that you know what each type of post looks like, it’s important to
get the right mix of posts on your page. Conflict posts can be very tiring
to follow, and elation posts may be overwhelming. The last thing you
want is to drive away your followers because you are either dull or too
much work.
get the right mix of posts on your page. Conflict posts can be very tiring
to follow, and elation posts may be overwhelming. The last thing you
want is to drive away your followers because you are either dull or too
much work.
In my book, Flee 9-5, I use this table to show the breakdown of each
level of post. Here is where the 3 levels are on the Engagement Ruler:
level of post. Here is where the 3 levels are on the Engagement Ruler:
- Conflict posts will register 0-4 on the scale,
- Neutral posts rank at 5
- Elation posts reach 6-10.
Take a look back at your last few posts. How do they measure on the
Engagement Ruler? If you notice that your posts are all sitting at
number 5, it probably explains why your page is quiet and lacking in
engagement!
Let’s look back at the posts from Redhead Writing. While they have
the potential for conflict, they are not provoking an outright division
in the ranks so those posts might sit at around a 3.
We know that the neutrality posts both sit at a 5, smack bang in the
“middle of the road.”
Our elation posts provoke a positive emotional response. They are
exuberant and inspiring, so they would sit at about the 8 level.
As you can see, there will be extremes even within the conflict and
elation posts, some more dynamic than others, and that’s great. It
gives you more room to move, so not only can you share posts from
the three levels, you can choose posts to prompt a stronger or lesser
reaction, depending on your chosen outcome.
elation posts, some more dynamic than others, and that’s great. It
gives you more room to move, so not only can you share posts from
the three levels, you can choose posts to prompt a stronger or lesser
reaction, depending on your chosen outcome.
STEP 3:BUILDING YOUR STRATEGY.
Clever marketers build the best engagement using a strategy which
includes posts from each of the three levels.
includes posts from each of the three levels.
With more than 30 billion pieces of content shared on Facebook each
month, it takes strategy to keep from being lost in the news feed. Be
strategic about what you post and make certain the content varies
between each level so your tribe stays excited and engaged.
month, it takes strategy to keep from being lost in the news feed. Be
strategic about what you post and make certain the content varies
between each level so your tribe stays excited and engaged.
Now that you understand the three levels of engagement and what
they look like, you can make an informed choice about what you post
and when. Consistent posting which varies across the levels of the
engagement ruler is your key to boosting social reach and becoming
the leader of your tribe.
they look like, you can make an informed choice about what you post
and when. Consistent posting which varies across the levels of the
engagement ruler is your key to boosting social reach and becoming
the leader of your tribe.
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